Have a question about your blinds?
Why should I purchase Blinds from The Blind and Shutter Shop?
Our interior designers provide bespoke services to fit individual requirements.
We pride ourselves on providing a great customer experience which far outweighs price.
Making our customers happy is such a priority for us and genuinely love to hear that they are satisfied with our company and our service.
Do you sell energy efficient blinds?
Yes. There are many different blind types on our website that hold thermal properties and are therefore considered energy efficient. Blinds with thermal properties help regulate light and heat filtration and in turn regulate the temperature of your room. Our thermal blinds help keep excessive heat out in the summer and work to keep it any heat in over the winter.
What blind should I choose?
When choosing a blind there are some important points you should consider: The room the blind is for
- The size of the blind you require; for example, if you have a large expanse of glass a vertical or Venetian blind may be more appropriate.
- How much light filtration do you want into the room? For example, in a bedroom you may prefer a blind that blocks the light out and in a living room you may prefer more light filtering in.
- Do you require any special features from your blind? For example, if you’re installing a kitchen blind you may want a flame retardant material or if in a bathroom, moisture resistant maybe more suitable.
Are blinds child safe?
Yes, child safety devices are supplied with every order to help ensure that cords or chains are kept out of reach.
- We also offer great alternatives that eliminate cords and chains altogether. Our INTU Roller Blinds, INTU Venetians and INTU Pleated blinds fully integrate with all modern PVC windows using the ‘Click to Fit’ system that requires no drilling.
- Alternatively, why not try a spring tension roller blind eliminating the need for a sidewinder chain.
What is your Returns and Refunds policy?
Your blind is custom-made to the precise measurements at the time of order. We keep no stock and as a result, we cannot accept returns, modifications, or exchanges because blinds made to your spec are not re-saleable by us.
- Please make sure that you check your order confirmation email to ensure all the details on your order are correct.
- Our blinds come with a 12-month guarantee and if found to be faulty we may request collection of the blind to be returned and repaired or remade free of charge on a like for like basis.
Have a question about your shutters?
Do you offer advice on the design of my shutters?
Yes, our fully trained staff will show you the various options available including the finer details enabling you to design the shutters to suit your requirements.
Can you tell me about the quality of your shutters?
Our shutters are made with the same craftsmanship and attention to detail as that used in the production of fine wood furniture. Each component of every panel is custom designed for optimal appearance, function, and fit. All wood is kiln-dried and water-sealed for moisture control preventing the likelihood of warping/twisting. Our shutters are manufactured using mortise and tenon joints. This provides every shutter with a more secure construction preventing paint cracking at the joints and preventing any movement in the panel over time. The louvres are attached to the tilt rod with non-corroding, glue-coated staples. All shutters have an advanced louvre tension system which allows you to have full control of how loose or tight you want the louvres to be. All precision tools and machinery that are used to make our shutters are calibrated and adjusted at frequent intervals to assure that tolerances are correct, and each component part of every shutter fits exactly. Quality control inspections are made at each assembly point (after cutting and trimming the wood, before painting/staining, before assembly and a final inspection before packing). All our shutters are sanded a total of 6 times to achieve a quality finish. Our stained shutters are sanded, hand dipped, hand rubbed, sealed, sanded, and protected with two clear topcoats (including a UV protector to eliminate fading). Our painted shutters are sealed, sanded, primed, re-sanded, and covered with two satin finish top coats and two coats of UV paint. Our shutters dry for a minimum of 48 hours before further handling. Finally, individual shutters are assembled into complete units with all hardware and frames attached. This ensures complete reassurance that the shutters will fit your windows or doors perfectly. Following the final inspection, shutters are wrapped in cellophane to protect the finish and carefully packed with foam into reinforced cartons for shipping.
How eco- friendly are your shutters?
The materials used to manufacture our shutters are sourced from well managed forests and therefore do not impact on the environment. If you would like further information regarding this, please do not hesitate to contact us.
Can you make shutters for an odd-shaped window?
We can manufacture shutters for almost any shaped window. Whether you have an arched, triangular, hexagonal, or circular shaped window, shutters tend to emphasize the unique shape of the window.
Can you quote me over the phone?
Yes, this is probably the most popular way of quoting for shutters. All you need to do is measure the width and drop of each window under consideration in either inches or millimetres and phone the sizes through. We will then calculate some prices for you and call you back or alternatively we can do the same via email.
What details should I check before requesting a survey?
Basically that your windows are finished so that the shape/dimensions will not alter between measuring and returning for installation. This usually includes plastering/papering around the window, sills and flooring in place, all tiling completed and dado/picture rails in place.
Do your shutters come with a guarantee?
Yes, our shutters carry a five-year manufacturing and installation guarantee.
What happens if I have a problem with my shutters after the guarantee period?
This scenario has only occurred a handful of times since we started. We can usually repair any problems depending on the extent of the damage and how it was caused.