ORDERS

The company only accepts written confirmation on orders and not verbal or via telephone. Once we receive written confirmation, order acceptance from the company will be acknowledged, which the company will confirm along with a reference on order confirmation or invoice. At this point we have entered a contract which we have included to protect us from inaccuracies in pricing through unintentional ‘Under-pricing of Goods’ or the ‘Unanticipated non-supply of a particular product’ With regards to pricing changes, the company will contact the customer and obtain written consent.

At the point of sale, the following information must be supplied:

1. Name, company name, address/ email, phone number (where applicable)

For us to accept an order, we require the following information: 

CONTRACT- Via email or on our website once your deposit has been paid or via the order form. An email will be sent confirming that we have received your order and has progressed through to production.

ORDER FORM – contract commences once it has been signed. Window to submit changes is 48 hours without incurring costs.

MEASUREMENTS – When supplying your own measurements, ensure they are correct and accurate as we cannot accept the return of made-to-measure goods on the basis that the measurements were incorrectly supplied by you. Any remakes will be chargeable at the full rate of the blinds at the time of reorder and we will not be liable for any price increases.

Blinds and shutters will be made free of charge for any incorrect measurements taken by the company. 

FABRICS – Own fabric to be sent with Name, company name, address so that it can be booked correctly against your order. This must be clearly marked and supplied on a roll to prevent creases.

GOODS – Must be of satisfactory quality and fit for purpose and satisfy the descriptions given. The images of the products we supply in our sales literature or online are for illustration purposes only and we cannot guarantee that these printed/computer-displayed images will reflect the colour of the goods accurately. Our packaging may also vary.

INSTALLATION– The price for installation was agreed on the assumption that.

1. There is going to be one visit
2. There are no external obstructions to your property and any permit parking is arranged by you.
3. No obstructions where the goods are to be fitted. 
4. No asbestos that we would encounter, and that no items under warranties/guarantees will be invalidated by the installation.
5. We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation.
6. We will not be responsible for carrying out any building work, moving any furniture, clearing access or invalidation of any warranties you do not tell us about in writing before you make your order.
7. We may make a further charge for the additional time, costs, or materials if these conditions are not met.

CHILD SAFETY– If the goods contain any safety device(s) and/or are to be fitted in accordance with child safety requirements placing an obligation on all businesses to supply and professionally install safe products, then we will be required to fit such device(s). If you instruct us have the safety device(s) fitted, we will refuse to install the goods. In such an instance, you will still be liable to pay up to the full price and sign a waiver.

SERVICES– If we agree to carry out a service for you, we will ensure that this is carried out using reasonable care and skill, if we are unable to carry out the works, we have quoted for we will contact you as soon as possible to explain or rebook. Any problems with an Order, whether our fault or the customers, must be brought to our attention within seven days of receipt of the Order. Thereafter charges will be made for any corrections deemed not our fault. 

The Company will not be held responsible for charges if the Customer uses another company to make corrections. The Customer shall remain responsible for the original bill. We reserve the right to apply a minimum charge of £50.00+VAT to repair accidental damage not caused by our Company. 

For orders where deliveries are delayed by more than 21 days after pre-agreed dates, we will notify. 

GUARANTEE– Details of any guarantee that comes with the goods/services you have purchased are displayed in your Order Confirmation or Invoice. All guarantees run from date of product installation.

ACCESS– If we have agreed to install the goods for you and you do not allow us access to premises without having a good reason for this, we may charge you additional reasonable costs incurred to us. If despite our reasonable efforts we are unable to contact you or to rearrange access to the premises, we may end the contract and you will be liable to pay us a sum up to the price due under the contract.

PRICE- The price for goods/services is set out in full in the order form and includes VAT. Payments are to be paid as indicated in the order form and will not debit the total price from your debit/credit card until we dispatch/install the goods; any deposit paid by you will be deducted from the final payment.

FURTHER CHARGES– If you ordered installation services from us, further charges may apply in case additional and unforeseen circumstances arise. We will notify you in writing and will send follow up emails or make phone calls to recover outstanding invoice amounts Failure to receive responses, we will refer this matter to to debt collection agencies to recover costs.

DELIVERY- The cost of delivery and installation (where applicable) are included in the price.

1. If we are delivering to you (this will be within 30 days unless a different date is agreed with you) and no one should be available to take the delivery at your address, we will leave you a note informing you of how to re-arrange delivery. If you do not re-arrange delivery (or collect the goods from us) within a reasonable time, we may charge you for storage costs and any further delivery costs. 
2. If we are unable to contact you to re-deliver or arrange collection within a reasonable time, we may end the contract and you will be liable to pay us the price due under the contract.

DELAY OUTSIDE OF OUR CONTROL- If delivery/installation is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, if the goods are still supplied within a reasonable length of time.

YOUR RIGHT TO CANCEL– You do not have a right to cancel good(s) that have been made to your specification or have been personalised. This includes all made-to measure items, goods that have been cut to size, ordered fabric and components made to your personal design and also all goods that have been purchased in store. Under the Consumer Contracts Regulations 2015 quotations for bespoke

Goods are exempt from UK cancellation rights. This means the Customer cannot receive a refund on bespoke and customised Goods should they wish to cancel and return them.

You can however cancel the order if we are unable to provide you with the items that are discontinued or deleted. If no cost has been incurred, we are able to refund you your deposit payment, via initial payment method only. 

If you decide to cancel for no reason as cited, then we will not refund your deposit to cover the costs we have incurred.

To cancel goods as cited, you must inform by letter or email within the 14-day period.

We will then provide a refund for cancelled goods and their delivery and installation if agreeable.

OUR RIGHT TO CANCEL

1. We may end the contract at any time in writing to you (including email) if payment was not made within 7 days of us reminding you it is due, or if you do not, within a reasonable time.

1. allow us to deliver the goods to you, collect the goods from us, or allow us to install the goods (if this was agreed). You will then be in the breach of the contract and still liable to pay us the price due under the contract.
2. If your order is accepted and processed and a pricing error that is obvious, unmistakable and could have been recognised by you as being so occurs, we reserve the right to terminate the contract and refund any sum of money you have paid to us.

LIABILITY- If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you placed the order, both we and you knew it might happen, e.g., if you discussed it with us before placing your order.

THIRD PARTIES – The contract is between you and us. No other person shall have any rights to enforce any of its terms.